![]() ![]() "Sanitized" condensed configuration file for /Users/smarttang/Library/Application Support/Tunnelblick/Configurations/: If none of the solutions above works, please contact our support team for further assistance.*Tunnelblick: macOS 10.14.3 Tunnelblick 3.8.0beta02 (build 5340) Admin user Learn more about the difference between OpenVPN UDP and OpenVPN T OpenVPN in TCP mode, in particular, offers increased resistance to censorship measures. Learn how to set up OpenVPN on macOS using Tunnelblick If the connection fails at the sign-in page, you can manually configure an OpenVPN connection to our servers using the open-source Tunnelblick app or a WireGuard connection using our WireGuard configuration files. However, to change VPN protocols, you must first sign in to the app. Learn more about changing VPN protocols in macOS Our macOS app supports the OpenVPN, WireGuard, Stealth, and IKEv2 VPN protocols, and our Smart Protocol feature will automatically switch between different VPN protocols to find one that works. Try manually configuring OpenVPN using Tunnelblick Please contact our support team with this data, along with your device and ISP information. If neither command gets a response, there may be something wrong with your device or network. Ping Proton VPN using the following command: ping Ģ. You can learn additional information about the problem by opening Terminal from the Other folder in Launchpad or the Utilities folder in your Applications folder.ġ. To resolve a persistent keychain error, log out of your Mac user account and log back in, or restart your Mac. Select Allow or Always Allow to continue. To allow your Mac to establish a VPN connection, you will need to enter your system password. The Network Extension Agent, also known as neagent, enables your Mac to receive VPN authentication data from the keychain system. If you do not yet have an account, you can sign up for a Free plan for macOS. If this appears, please verify that you are using the correct Proton username and password. If you enter the wrong login details several times, you might encounter an error message. If it’s an issue with an individual server, just connect to a server that is operational. You can check the status of Proton here, and the status of our server network here. ![]() This may be due to routine server maintenance or a technical fault. To disable system-wide proxy settings in macOS, go to Settings → Network → → Details → Proxies and ensure no proxy protocols are enabled.Įither Proton itself or the Proton VPN server you are trying to connect to is down A proxy or firewall is interfering with the VPN connection If the connection works when your antivirus software is removed or disabled, try adjusting its settings or adding an exclusion for the Proton VPN app. Temporarily disable or remove your virus software to help identify the problem. ![]() If running antivirus software on your Mac, it may incorrectly interpret the connection to our VPN server as suspicious. Your antivirus software is interfering with the VPN connection If the issue lies with your ISP, you can wait to see if it resolves itself (maintenance is completed, the technical issue is fixed, etc.) or you can contact your ISP. You can identify if the problem lies with your ISP by connecting over a different network (for example, using your phone as a mobile hotspot rather than WiFi). This may be due to maintenance being performed in your area, poor reception (if using a mobile connection), a technical problem, or a problem with your account. There is a problem with your internet service provider (ISP) From here, you can download OpenVPN TCP configuration files that may help overcome the block (see below). If access to the Proton VPN website is blocked by your ISP or government, you can try using Tor to reach it. Restarting your Mac can also fix many connection problems. If that fails, try resetting your router (turn it off, wait at least 10 seconds, then turn it on again). There is a problem with your WiFi connection To bypass this, you can try using our alternative routing feature. If you live in a restrictive country then your connection may be blocked by your government. Your connection is blocked by your ISP or government As this message suggests, there are a number of possible reasons for the problem. ![]()
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